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Qubix Support services 

 

Peace of Mind Meets Best Practices.

 

A support experience that will enable you to reduce risk, increase expertise and maxmize the benefits of your Oracle EPM and BI applications.

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Our Support Experience: Affordable, world-class deep knowledge available on-demand without compromise.

Leverage our local and global expert support services to enhance the performance & value of your Oracle applications.  Free up your key resources, reduce risk and keep in step with product change's with our best practice knowledge and expertise.

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Key facts about Qubix Support:


green_tick.png A "Support Unit" is 4 hours of time 

green_tick.png Use a Support Unit for any purpose

green_tick.png Measured in 15 minute blocks

green_tick.png Alerts when key usage totals are hit 

green_tick.png Fast and easy to track

green_tick.png Fixed cost, no hidden fees

green_tick.png Guaranteed 4 hour response time

green_tick.png Can be tailored to your needs

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Qubix Support Features

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24/7 Knowledge Zone

Gain access to Qubix's knowledge zone to drive learning and development amongst your team.

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Guaranteed Response Times

Qubix guaranteed response times are based on issue priority service level agreements.

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Root Cause Analysis

Ensuring that faults are not just papered over but are fixed to ensure long term performance and to avoid future recurrences.

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Free Training

Learn from our experts in-person to ensure you maximize the value and benefit you recieve from your application or platform.

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Monthly Reporting

Monthly report provides a statement of Support Unit's used and includes online access to all support incidents and resolutions.

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Access Practice Leaders

Gain access to Practice Leader's locally or globally for escalated system advice or incident resolution.

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Proactive Performance Monitoring

To ensure that your applications are fully optimized we will complete a full health-check once a year.

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Global Remote Support

Our team's locally or globally can provide support to you via remote access, or on site if required.

Pick A Support Plan That's Right for You.

Pick a support plan that fit's your business needs and budget. Need a tailored support plan?  No problem.  We can personalize a plan that is right for you.

Low Touch


Number of Support Units:

 

24 


Perfect for businesses who just want peace of mind.

Pick Plan

What's Included:

• Tier 2 Help Desk Service

   (21 units)

• Yearly Software Updates

   (2 units)

• Yearly Application Health Check

   (1 unit) 

Standard


Number of Support Units:

 

46 


Perfect for businesses who may need to lean on us. 

Pick Plan

What's Included:

• Tier 2 Help Desk Service

   (24 units)

• Yearly Software Updates

   (4 units)

• Yearly Application Health Check

   (2 units) 



PLUS +

• Application Enhancements

  (10 units)

• On-Site BAU Support

  (6 units)

High Touch


Number of Support Units:

 

92 


Perfect for businesses who want a deep support partner.

Pick Plan

What's Included:

• Tier 2 Help Desk Service

   (36 units)

• Yearly Software Updates

   (8 units)

• Yearly Application Health Check

   (4 units) 



PLUS +

• Application Enhancements

  (20 units)

• On-Site BAU Support

  (24 units)

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Tailor Your Support with Module Add-Ons

add options to your service

In addition to our standard support agreements, you can add support modules and adjust service levels to create a truely tailored support solution for your business needs. 


Get in touch with us today to discuss your businesses unique needs.

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Out of Hours Support

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Guaranteed 1 Hour Support

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Additional Support Units

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Scheduled On-Site Support


Driving digital transformation at some of the world's smartest companies.

Client Logo (icon) - LDC.png  Client Logo (icon) - Ocado.png  Client Logo (icon) - Investec.png  Client Logo (icon) - WM.png  Client Logo (icon) - BT.png  Client Logo (icon) - Vodafone.png  Client Logo (icon) - Lloyds Banking Group.png  Client Logo (icon) - Schroders.png  Client Logo (icon) - Mizuho v.2.png  Client Logo (icon) - QBE.png  Client Logo (icon) - HMV.png  

Client Logo (icon) - Schroders.png  Client Logo (icon) - DHS.png  Client Logo (icon) - NHS.png  Client Logo (icon) - Virgin Atlantic.png  Client Logo (icon) - Tesco Bank.png  Client Logo (icon) - University of Sydney.png  Client Logo (icon) - PA Consulting.png  Client Logo (icon) - YMCA.png  Client Logo (icon) - Nottingham Building Society.png Client Logo (icon) - Paramount.png  Client Logo (icon) - Nomura.png

 


Client Case Studies

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Got A Question About Our Support?

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Frequently Asked Questions

Got a question about our Support service? We anticipated some of your key questions and composed a straightfoward FAQ so you can get answers fast.  

Download Now
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Support Ticket Workflow Infographic

Want a visualization of the support ticket workflow? We built a visual diagram that details every step in our Support process from ticket to resolution.

Download Now

 

Let's Discuss A Support Plan That's Right for You

Let's meet to discuss a support plan that's right for you and your business needs.


We're happy to tailor a support plan that fits your service level requirements and budget targets. Get in touch with Qubix to learn more about how our Support plans and we will provide a formal quotation and propose next steps.  


Why not get in touch to learn more about our Support service?

 



Already have support from Qubix and need to contact us? 

Call: +44 1483 480222

Email: support@qubix.com