Peace of Mind Meets Best Practices.
A support experience that will enable you to reduce risk, increase expertise and maxmize the benefits of your Oracle EPM and BI applications.
Leverage our local and global expert support services to enhance the performance & value of your Oracle applications. Free up your key resources, reduce risk and keep in step with product change's with our best practice knowledge and expertise.
Key facts about Qubix Support:
A "Support Unit" is 4 hours of time
Use a Support Unit for any purpose
Measured in 15 minute blocks
Alerts when key usage totals are hit
Fast and easy to track
Fixed cost, no hidden fees
Guaranteed 4 hour response time
Can be tailored to your needs
Gain access to Qubix's knowledge zone to drive learning and development amongst your team.
Qubix guaranteed response times are based on issue priority service level agreements.
Ensuring that faults are not just papered over but are fixed to ensure long term performance and to avoid future recurrences.
Learn from our experts in-person to ensure you maximize the value and benefit you recieve from your application or platform.
Monthly report provides a statement of Support Unit's used and includes online access to all support incidents and resolutions.
Gain access to Practice Leader's locally or globally for escalated system advice or incident resolution.
To ensure that your applications are fully optimized we will complete a full health-check once a year.
Our team's locally or globally can provide support to you via remote access, or on site if required.
Pick a support plan that fit's your business needs and budget. Need a tailored support plan? No problem. We can personalize a plan that is right for you.
In addition to our standard support agreements, you can add support modules and adjust service levels to create a truely tailored support solution for your business needs.
Get in touch with us today to discuss your businesses unique needs.
Let's meet to discuss a support plan that's right for you and your business needs.
We're happy to tailor a support plan that fits your service level requirements and budget targets. Get in touch with Qubix to learn more about how our Support plans and we will provide a formal quotation and propose next steps.
Why not get in touch to learn more about our Support service?
Already have support from Qubix and need to contact us?
Call: +44 1483 480222